Terms and Conditions

Refund Policy

Innovative Strength Solutions policy is valid for 30 days when you receive your package. If 30 days have gone by since the day of receiving the package, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Exchanges can be made on open items and or items that have half the bottle remaining, depending upon inspection.

Several types of goods are exempt from being returned/exchanged. Please refer to this list

Non-returnable items: 
– Gift cards 
– Testosterone Boosters

To complete your return, we require proof of purchase with your first and last name and/or your order number. Please email us at: support@innovativestrengths.com and or use our live chat. Return postage is the responsibility of the customer, unless the problem is our fault which will be determined at the time of refund request. Please do not send your purchase back to the manufacturer. 

Refunds (if applicable):
Refunds will start once we get the original package back. Once your return is received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days. 

There are certain situations where only partial refunds are granted (if applicable):
– Partial refunds deemed applicable by Innovative Strength Solutions  
– Your order contains delayed item(s) past the shipping time frame

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at: support@innovativestrengths.com or message/call (623) 240-4660

Sale items (if applicable):
If you purchase a sale item, your refund will be only the sale price, not the original price. If you are returning an order that contains a free item, the free item must be returned as well. 

Exchanges (if applicable):
Exchanges can only be done if:

– Item is half used 
– Item is opened
– If you change your mind about the item before it ships out

If you need to exchange, send us an email at: support@innovativestrengths.com or call and send your item to 6221 W Ivanhoe St, Chandler AZ, 85226 USA

Damaged Products (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for a different item or get a courtesy reship, send us an email at support@innovativestrengths.com. 

To return your product, you should mail your product to: 6221 W Ivanhoe St, Chandler AZ, 85226 USA

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the item is free shipping, this will not be refunded as it is free shipping. This will be waived if your product is damaged.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Need more help?

Contact us at support@innovativestrengths.com for questions related to refunds and returns, or utilize our live chat widget in the bottom left-hand corner! We pride ourselves on having THE BEST customer service!